Accessibility
Applications for the use of accessible facilities will open at a later date. Sign up to be notified when Accessibility applications open.
Please buy a standard ticket first then apply for use of the accessible facilities. There is no separate Accessibility ticket. Please note, you will need to have either a Nimbus Access Card or Digital Access Pass to complete the application form. If you don’t have one, you can register with Nimbus for a free Crystal Palace Digital Access Pass.
If you require an essential companion and have the +1 symbol on your access card, please do not buy a ticket for them. Essential companion tickets are allocated through the application process and will match your ticket.
We are committed to creating an inclusive environment for all our customers. However, please be aware that the festival takes place on a large, outdoor greenfield site with temporary structures, some uneven terrain and natural inclines. It is attended by a significant number of people and, due to the nature of the event, some queueing, standing and the presence of large crowds is to be expected.
Please note, there is no parking available onsite or in the local area. The car parks within Crystal Palace Park (including the Terrance Straight & Paxton Car Park) will be unavailable during the events. There will be a pick-up and drop-off point for accessibility customers near to the accessible entrance on Terrace Straight. More information about the drop-off point will be available nearer the event.
Below you will find details of the accessible facilities available at the festival.
Accessible viewing areas
There is a raised viewing platform and ground viewing area available within the arena.
Accessible toilets
Wheelchair accessible and standard toilets for accessibility customers are located in the arena. They are available to all accessibility customers.
Changing places units
There is a changing places unit featuring an adult changing bed, toilet, sink, and hoist. Please note that hoist slings will not be available. Please remember to bring your own if you wish to make use of this facility.
Accessible entrances and queuing lanes
There are dedicated entrances and/or queuing lanes for accessibility customers to access the festival.
Sensory Calm Tent
A Sensory Calm Tent is provided at the festival. This space provides a safe, low-level stimulation and recalibration zone for any customers who need to use it.
Bars
Dedicated accessible queuing lanes are available at each main bar. This section of the bar has a lowered counter.
If you have any queries that aren't answered on this page, our dedicated accessibility team can be contacted via the Crystal Palace Park Live Accessibility Enquiry Form.