Staying Safe

If there is an emergency such as: a medical or fire incident, a crime being committed, or any other comparably serious incident, please contact the nearest security or member of staff immediately. In the very unlikely event that you are unable to find someone, please call 999.

If there is an evacuation, please follow the directions of staff or any announcements. There are emergency exits all around the perimeter of the arena.

Watch out for flying embers and sparks as they could start a fire, even from some distance.

No fireworks are allowed on site. Being found in possession of a flare or firework at a music event is now a criminal offence.

Fires are not permitted in the arena.

Smoking is not permitted in enclosed public spaces or buildings.

All sites have a festival firefighting team who are fully equipped to deal with fires. There are also fire extinguishers positioned throughout the site.

Security and stewards look out for fires, accidents and risky situations and are there to help you, so please do let them know if you have a problem.

Remember gas canisters, smoke bombs and flares are not allowed on site and will be confiscated.

Using smoke bombs, flares or gas canisters leaves you liable to eviction.

If you discover a fire:

You need to get help from the nearest security or steward who will call the festival firefighting team to extinguish the fire.

Some security and stewards are provided with extinguishers / training / fire backpacks, so they may also be able to assist with smaller fires.

If you discover a fire in its very early stages and think you can deal with it yourself, remember that fires can spread very quickly when there are flammable materials such as tents and rubbish about. Even a small, seemingly contained fire can spread quickly and produce smoke and fumes which can kill in seconds.

If you are in any doubt then do not tackle the fire, no matter how small. Raise the alarm and keep other nearby festival goers away from the fire until it has been contained and properly extinguished.

Here is a simple fire code to help you decide whether to put out, or get out:

• Only tackle a fire in its very early stages.

• Always put your own and other people’s safety first.

• Make sure you can escape if you need to and that the fire is not blocking your exit.

• Fire extinguishers are only for fighting a fire in its very early stages. Never tackle a fire if it is starting to spread or has spread to other items nearby.

• Around 70% of fire deaths are caused by people being overcome by smoke and fumes.

If you have experienced or witnessed any form of harassment or assault, and if you feel comfortable to report it, please report it to a member of staff.

It is not acceptable to carry out acts of sexual harassment or assault. We take all reports of sexual harassment and assault seriously.

Our welfare team, medical team, stewards and security teams and all of our staff are here to help.

Across our site we implement the “Ask for Angela” campaign. If something doesn’t feel right and/or you need help you can ask any of our staff members, bar staff, security or stewards. “Ask for Angela” is an initiative aimed to provide support in a discreet manner for anyone experiencing harassment of any kind. Customers are encouraged to go to a member of bar staff or security and ask for “Angela” if they need support.

We don’t accept any forms of discrimination towards individuals or groups at any of our festivals.

Irrespective of the background of the individual (be that gender, race, disability, age, religion or belief, sexual orientation, gender reassignment, marital or civil partnership status, pregnancy or maternity) everyone should be treated equally.

We are proud of the diverse nature of our festivals and its customers, so if you see or experience anyone undermining this, no matter the severity, please report it immediately to one of our onsite staff. We take all reports of discrimination seriously.

We have a medical tent and welfare tent. This is in operation when the event opens up to the customers.

There are doctors, paramedics, first aiders and fully equipped ambulances based out of the medical tent. They will also have contacts for emergency dentists and local pharmacies as well as basic pharmacy supplies.

The medical services consult with local hospitals, air ambulances and ambulance service providers in advance of the show and are in communication throughout the event.

If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. There will be a fridge available in the medical tent if you require cold storage for your medication. Heavily pregnant visitors are advised to contact the medical team on arrival at the event to ensure you are aware of the services on offer.

Our welfare team can provide confidential advice about drugs, alcohol, sexual health and offer support if you need to talk. They have a rest and recovery area if you need some time to rest.

Check the weather forecast before you come and prepare accordingly.

Keep hydrated – there are free drinking water points all over the site. Serious sunstroke, sunburn or skin cancer can be caused by too much sun on unprotected skin – we recommend wearing a high-factor sunscreen.

Prolonged exposure to high-volume noise can cause severe hearing damage. Ear-plugs will be available onsite at the welfare tent or medical tent.

There may be loud bangs as part of performances.

Pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may be used during some acts.

Remember there is more chance of catching an infection in a field than at home. Use the hand-sanitiser stations at the toilet blocks to wash your hands regularly.

Events and festivals can carry a higher risk of contracting infectious diseases. If you have any concerns, Public Health England recommends you check you are up to date with your GP practice.

Decide on a meeting point with your friends. Choose a time and place to meet up later in case you get separated from each other. Learn the layout of the event site so you can easily find toilets and stewards.

Keep your phone charged in case you’re separated from your friends. Stay hydrated. There are drinking water points throughout the arena which are free to use. The weather can be hot – wear a high-factor sun cream and drink plenty of fluids.

For a full list of what you can and can’t bring into the site, please check out the page of the event you’re attending for all the details.

Drink responsibly and know your limits.

We do all we can to keep you safe at our events – we review and improve our security operations continually throughout the year.

We take the security and safety of our festival goers very seriously – it is our number one priority.

Security measures are in place at all entry gates—these may include metal detectors and sniffer dogs. We do not allow bags larger than A4 into the arena. Please check the event’s terms and conditions before attending.

Please be patient while we carry out our security checks and searches, which take place at the arena entrance and may also happen at any time, anywhere onsite. Our security staff are there for your safety—please co-operate with them as they work to keep us all safe.

Some of our security staff are covert, but most are easily identifiable by their tabards. Always ask them immediately if you need any kind of help.

There are security measures you will see and some you won’t. The entire site is monitored by staff on the ground and supported by an extensive CCTV system watched throughout the event in Event Control. We work very closely with local police and security services to ensure our procedures and protocols are informed by best practice. We invest considerable time and effort into training, briefing, and emergency exercises with the blue-light services.

Please help us by reporting anything that doesn’t look right to you. Notify the nearest security or steward if you spot an area where we can do better.

Take the same precautions as you would normally and please read through the advice below and plan ahead.

Put your postcode on any belongings you bring so they are identifiable, or track your items – use GPS tracking on your phone.

When moving around the event (especially near stages), don’t put money, credit cards, mobile phones, etc., in your back pocket. Use pockets with zips or wear a money belt.

If a serious or life-threatening crime is being committed, please contact a member of security or a steward immediately. In the very unlikely event that you can’t find anyone, please call 999.

If you need to report a less serious crime, please still notify a member of security or a steward. Information coming in live helps us to act quickly.

If you see someone committing a crime, try to remember as much detail as possible (clothing, facial features, etc.) and note exactly where you were using landmarks such as toilets, traders (food trucks), nearby structures (e.g. stage), or entrance points.

Crime-reporting forms and victim support are available onsite; security and stewards can tell you where to find them.

If you need to report the theft of a mobile phone, don’t forget to contact your network provider to have the handset blocked.

Age Restrictions

Under 0–2 year-olds are not permitted entry. All ages above this must have a ticket.

Under 16s must be accompanied by a parent or guardian who is over 18.

Please note that entertainment onsite may contain nudity and swearing, and that there will be acts which will be unsuitable for children which we are unable to classify due to the nature of live performance.

Entry to the premises will be refused to any person who appears to be intoxicated, is acting in a threatening manner or is violent.

Entry to the premises will be refused to anyone convicted by the police of an offence of drunkenness, violence or threatening behaviour, or the use or distribution of illegal substances.

Anyone caught burning toxic materials, creating large bonfires, throwing missiles, or taking part in any kind of anti-social behaviour that endangers other festival goers in any manner will be evicted from site immediately.